Placing An Order:
1. How can I place an order?
In order to make a purchase on our shop follow these steps :
Step 1: Select the item(s) that you wish to purchase on our website https://skyfattura.com/
Step 2: Complete all required options
Step 3: Click on the button “Preview your Personalization” (with the customized items)
Step 4: Choose the quantity and press the button “ADD TO CART”
Step 5: Click on "Checkout" fill in your personal data( contact information, shipping address) and apply a discount code (if you have one) to complete purchasing.
If the entire procedure is performed correctly, you’ll get a confirmation email with detailed order information.
2. Why have I not received an order confirmation?
If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any emails in your inbox.
If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you to Contact Us so we may investigate this for you.
3. How to remove items from my cart?
To remove an item from your shopping cart, simply follow these steps:
1) Go to your shopping cart by clicking on the cart icon in the top right corner of the website.
2) Find the item you want to remove and click on the minus ("-") button next to the quantity field to reduce the quantity. Or you also can click on the (X) button to remove the item.
4. I want to edit my order in the shopping cart.
To edit customization values for an item that is already in the shopping cart, simply follow these steps:
1) Go to your shopping cart and find the item you want to edit.
2) Click on the product title to access the product page.
3) Make changes to your customization values as you wish and add the new item to your cart.
4) Your shopping cart will now have both old and new items, please remove the old item before checking out.
5. Do I need an account to place an order?
No, you can place your order as a guest, using your email address and other required information. Please make sure that your contact details are correct because we will keep you updated with your order via your email address.
However, we recommend that you register with us because of the following perks:
- More proactively keep track of your order.
- Save your contact details for faster purchases in the future.
- Manage your order history.
- Enroll in our loyalty program and unlock exclusive rewards.
Coupons/ Discount
1. How do I use my discount code?
Just a few steps to save on your order:
- Add the item to your cart
- Click on the secure Checkout button
- Insert a discount code in the discount code box. Then click APPLY
*Please note that only one discount code can be applied per order.
2. Can I apply multiple codes to my order?
For now, only one code can be applied in a single checkout. (Other auto discount programs are still applicable.)
3. I forgot to enter my discount code.
Discount codes are not applied automatically and need to be entered during the checkout process. Unfortunately, a coupon code cannot be applied after you have completed the processing of your order. We want you to get those savings, so please be sure to remember to apply your code before finalizing your purchase. Because you completed the order already so we can’t help you apply the code at this time.
4. Why am I unable to apply the collected coupon when making a purchase?
Common issues with promo codes:
- Items must meet all coupon criteria as stated in the coupon offer which includes but are not limited to, minimum and/or max purchase requirements, and collection/item restrictions. Please read the email to get more information about the eligible items for which you can apply the coupon.
- Some code can be used once and you’ve already used the code before.
- You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
- The coupon has expired.
Shipping & Delivery
1. When will my order process and ship?
You will receive a shipment confirmation when your order has been dispatched. The email contains your tracking number and a link where you can follow the progress.
You can refer to the production time and shipping time for our products at this link:
https://skyfattura.com/shipping-policy/https://rwbzone.com/pages/shipping-policy
2. How can I track my order?
You can visit this site to follow up on your order status right away: https://skyfattura.com/order-tracking/
(An order number or tracking number is required. You may get them from the order confirmation or shipping confirmation emails.)
Then click "Track" and the tracking information will be shown up:
Besides, you also can track by this website with your tracking number: https://www.17track.net/en
3. My tracking number doesn’t work.
If your tracking number is not working, it may be because the shipping carrier’s system hasn’t updated yet or the package was not scanned right away. Please allow 48-96 hours for your tracking number to update and check again. If after 96 hours you are still experiencing problems, you can contact our support team via Contact Us
4. The tracking information for my order stops updating
It is normal that your shipment has been delayed in updating tracking information for a few days. Most of the time the latest updates will appear after that.
This can be due to (but not limited to) weather incidents, customs clearance, or carrier backlogs. Some carriers take a longer time for updated tracking information, especially international shipments.
If your order hasn’t been updated for more than 15 days for orders within the US and more than 25 days for international orders, please Contact us for further support.
5. The tracking shows my order was returned.
There are usually 2 common reasons that your package is returned:
1. Your shipping address is incorrect/insufficient.
2. Another reason is that you were not able to collect your package when it was out for delivery, your package would be kept at the local post office for a period of time for pickup before they send it back to the sender.
Please recheck your shipping address in the confirmation email before reaching out to us:
If the shipping address is correct, please Contact Us for further support.
If the shipping address is incorrect, we request a re-shipping fee to resend your order.
6. The tracking shows my order as being delivered, but I haven’t received it
If you received the delivery notice but didn't find your parcel, please don't worry, there are a few possibilities and steps to do:
- The carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards, exterior doors, and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
- If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping
- Some carriers' delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait 2-3 business days because the package was most likely marked as delivered accidentally, and will arrive the following days.
Payment:
1. Why am I being double-charged?
If you detect two charges on your bank account for the same amount, please verify if you have received two confirmation orders in your inbox.
In case you only want to purchase one, please contact us providing the order ID you want to cancel and we will proceed with the reimbursement.
If no duplicate order is placed, please do not worry, we only deduct once and the other payment will not proceed. The double charge that you see on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken. If this is the case, the authorization appears on your bank statement in addition to the real charge. The authorization should disappear from your bank statement within a month. we suggest that you wait for the release of the funds or contact your bank to check.
2. Why is my card getting declined?
There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.
Insufficient funds
Check the funds available in your bank account.
Card is expired
Check the expiry date shown on your credit or debit card.
Withdrawal limit exceeded
You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.
Card is blocked
Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.
A technical error occurred
Please retry the process at a later time.
Bank declined the transaction
Please contact your bank for more information.
3. Will my card's information be safe?
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy)